Toll Free Number

What Is A Toll Free Number?

Many businesses want to provide their customers with an easy way to get in touch with them if they have questions or want to order products or services over the phone. The most common way that businesses achieve this feat is to get a toll free number. These numbers typically start with 800 and it is universally known that if you dial an 800 number, you will not have to pay any charges.

This appeals to customers because sometimes these calls can last a long time and it takes away the worry of how much the call is costing them on top of the existing problem they already have.

Businesses can obtain these toll free numbers through telephone companies or other companies that offer the toll free calling service. There is typically a monthly charge that goes with the number and then that business is allocated a certain number of minutes that can be used up.

Many of these phone services also give the business the ability to customize the number to meet their needs. They might include the company name or key phrase in the number to help their customers remember it quickly and easily. These customizations might cost a little bit extra, but they have proven to be well worth it in the long run.

Customers use 800 numbers for a variety of reasons. One of the most common uses is to simply get information from the business that they are calling. When a customer wants to know something about a business, one of the first things they look for is a toll free number. A key for the business is having quality staff members that are answering these calls from customers. The first impression that is made by a staff member can be the determining factor in whether or not that customer does business with the company.

Another reason that a business might have a toll free number is to answer any customer service calls that might be placed. When a customer has a question or concern after they have made a purchase, they want to know that they can get in touch with someone quickly to get some answers. Again, having quality staff fielding those calls is extremely important.

Many customers will become repeat customers if they have a good experience with the customer service department. The flip side of that is also true. If they have a bad customer service experience, they most likely will not be back.